Refund Policy

Your Satisfaction, Our Commitment

At Baa Food, we take immense pride in the quality and authenticity of our handcrafted pickles. We understand, however, that sometimes things may not go as expected. Our refund policy is designed to ensure a fair and satisfactory resolution for such instances.

Refund Eligibility

• Damaged Products: If you receive a product that is damaged upon arrival, please contact us within 48 hours of delivery.
• Incorrect Orders: If the product delivered is not what you ordered, please inform us immediately for a prompt correction.
• Quality Concerns: If you're not satisfied with the quality of the product, reach out to us to discuss a possible refund or replacement.

Process for Requesting a Refund

• Contact Us: Email us at info@baafoods.com with your order number and a detailed description of the issue.
• Provide Proof: We may request photos of the damaged or incorrect product for our records.
• Review: Our team will review your request and may contact you for further information.
• Resolution: Depending on the situation, we may offer a refund, store credit, or a replacement.

Refund Timeframe

Refunds are typically processed within 7-10 business days after we confirm the issue and decide on the resolution.

Non-Refundable Items

Due to the perishable nature of our products, we cannot accept returns on opened or used items. Items on sale or clearance are not eligible for refunds.

Questions or Concerns

If you have any questions or concerns about our refund policy, please don't hesitate to contact us. We are committed to ensuring that your experience with Baa Food is delightful and satisfying.

Note: Baa Food reserves the right to modify this policy at any time without prior notice.